A chatbot answers questions. An AI agent completes tasks. It reads an incoming email, understands the request, looks up the details in the ERP, prepares a reply or an order and submits it for approval. We develop agents that are integrated into your existing systems, do only what they are meant to do, and log every step transparently.
What you gain
Tasks instead of answers
Agents work through multi-step processes independently, from reading the request to the prepared result.
Humans stay in control
Critical steps such as sending or posting are executed only after approval.
Measurable relief
We measure processing times before and after, so the benefit can be demonstrated.
Our services in detail
- Agents for incoming email, customer enquiries, quotations and orders
- Document processing: reading and posting invoices, delivery notes and forms
- IT and service agents for tickets, fault reports and standard requests
- Connection to ERP, CRM, ticket systems and databases via secure interfaces and MCP
- Human approval, permissions concept and complete logging of every action
How it works
- 1Select a process
We look for a recurring process with clear rules and a high time requirement.
- 2Design the agent
Tasks, tools, permissions and approval points are defined together.
- 3Pilot operation
The agent initially works under full human supervision, and the results are evaluated.
- 4Expansion and operation
More autonomy where it has proven itself, further processes and continuous monitoring.
Frequently asked questions
What is the difference between a chatbot and an AI agent?
A chatbot answers questions in a dialogue. An agent uses tools, such as your ERP or email system, plans several steps and completes a task through to a defined result.
Can an agent make mistakes?
Yes, which is why we build in control points. Critical actions require approval, permissions are limited to what is necessary and every action is logged. Autonomy is extended step by step where it has proven itself.
Which systems can be connected?
Anything with an interface: ERP, CRM, ticket systems, email, databases, file storage and web services. If an interface is missing, we develop it.
Do the agents run in the cloud?
That is your decision. Agents can run entirely on local models at your premises or in our data centre in Germany, or as a hybrid with a privacy filter in front of cloud models.
Related services
More services in the area of AI & Automation that complement AI Agents.
Process Automation
No more copy and paste between programs: we connect your systems and automate recurring processes, with AI where it genuinely helps.
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AI Security & Privacy Filter
Privacy filter, AI gateway and clear rules: so your employees can use AI without confidential data reaching the outside.
Learn more →
AI Consulting & Strategy
From the first use case to the roadmap: we show you where AI measurably saves time in your business, and what you can safely skip.
Learn more →Let us talk about AI Agents.
Call us or write to us. We will get back to you promptly and discuss what you really need.
Or call us directly: +49 821 66 0 99 0